Shipping & Delivery Policy

At Himalayan Flowers, Pokhara

We carefully prepare every order to ensure your flowers, cakes, gifts, and other products reach you fresh, beautiful, and on time.

1. Delivery Area

We currently provide delivery services within Pokhara Valley and selected nearby areas.

For deliveries outside Pokhara Valley, customers may contact us in advance to check availability and delivery charges.

2. Delivery Time

  • Standard orders are generally delivered within the agreed delivery time.

  • Same-day delivery may be available depending on product availability, order time, and delivery location.

  • For weddings, events, and large orders, delivery time will be confirmed separately with the customer.

3. Delivery Charges

Delivery charges depend on:

  • Delivery location

  • Distance

  • Order size

  • Delivery time

  • Special delivery requirements

Estimated delivery charges:

  • We provide delivery services throughout Pokhara Valley, including Lekhnath and surrounding areas.

    Our delivery charges depend on the distance, exact location, and road conditions.

    The final delivery charge will be confirmed with the customer before the order is finalized. We always try our best to provide safe, timely, and affordable delivery for your flowers, bouquets, cakes, gifts, and other products.

4. Special & Time-Sensitive Orders

For birthdays, anniversaries, weddings, surprises, and other time-sensitive deliveries, customers are advised to place their orders in advance.

While we make every reasonable effort to deliver within the requested time, unexpected traffic, weather, road conditions, or other circumstances beyond our control may cause delays.

5. Delivery by Third-Party Services

Depending on the order and location, we may use third-party delivery services such as In-drive, Pathao etc.

Once the order has been handed over to the delivery partner, delays caused by traffic, weather, accidents, road closures, or other circumstances beyond our control may not be the responsibility of Himalayan Flower.

6. Customer Availability

Customers should ensure that the recipient or an authorized person is available to receive the order.

If the recipient is unavailable:

  • Our delivery team may contact the customer or recipient.

  • Additional delivery charges may apply for a second delivery attempt.

  • Perishable products such as flowers and cakes may not be eligible for replacement if delivery is delayed because the recipient was unavailable.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery details, including:

  • Recipient's name

  • Phone number

  • Delivery address

  • Landmark or location details

Any additional delivery cost caused by incorrect or incomplete information may be charged to the customer.

8. Product Condition on Delivery

Flowers, bouquets, cakes, and other products are carefully prepared and packaged before dispatch.

If an order arrives damaged or significantly different from what was confirmed, please contact us as soon as possible with photographs/videos of the product and packaging so that we can review the issue.

9. Delivery Confirmation

Delivery may be confirmed through:

  • Recipient confirmation

  • Phone confirmation

  • Delivery rider confirmation

  • Photo or other reasonable proof of delivery

Once an order has been successfully delivered to the provided address or accepted by the recipient/authorized person, it will be considered delivered.

10. Contact Us

For questions regarding delivery, please contact:

Instagram: https://www.instagram.com/himalayanflowerdecoration
WhatsApp: 9856034868
Call: 9856034868

Please contact us before placing your order.

Himalayan Flowers, Pokhara
Pokhara, Nepal